Delivery Terms & Conditions

Please note our suppliers have different delivery schedules, the delivery estimate will be quoted on a item by item basis. When purchasing multiple items they will be dispatched as per the suppliers delivery schedules, and not at the same time for the same delivery date. 

If you have any questions prior to your purchase online, please get in touch.

Out of Stock

Once your order has been processed you will be contacted within 24 hours if an item is out of stock. You will get the option of either a full or part refund, or a replacement item.

Standard Delivery Area

Please note this service is only available to mainland locations.

The following postcodes cover the standard delivery area to mainland locations only:

PE, OX, OL, NW, NR, NP, NN, NG, NE, N, MK, ME, M, LU, LS, LN, LE, LD, LA, L, KT, IP, IG, HX, HU, HS, HR, HP, HG, TQ, HD, HA, GU, GL, SN, SM, SL, SK, SG, SE, SA, S, RM, RH, SO, SP, SR, SF, ST, SW, SY, TF, TN, TS, TW, UB, W, WA, WC, WD, WS, WN, WR, WF, WD, YO, RG, PR, PO, FY, EN, EC, E, DY, DT, DN, DL, DH, DE, DA, CW, CV, CT, CR, CO, CM, CH, CF, CB, CA, BS, BR, BN, BL, BH, BD, BB, BA, B, AL, TA 

 

2 Man Delivery Service, please allow up to 10 days, you will be contacted by our delivery partners.

Standard Delivery Area

The Following Prices apply to deliveries to mainland locations only in the following postcodes:

PE, OX, OL, NW, NR, NP, NN, NG, NE, N, MK, ME, M, LU, LS, LN, LE, LD, LA, L, KT, IP, IG, HX, HU, HS, HR, HP, HG, TL, HD, HA, GU, GL, SN, SM, SL, SK, SG, SE, SA, S, RM, RH, SO, SP, SR, SF, ST, SW, SY, TF, TN, TS, TW, UB, W, WA, WC, WD, WS, WN, WR, WF, WD, YO, RG, PR, PO, FY, EN, EC, E, DY, DT, DN, DL, DH, DE, DA, CW, CV, CT, CR, CO, CM, CH, CF, CB, CA, BS, BR, BN, BL, BH, BD, BB, BA, B, AL, TA 

 

Please note any postcodes not listed must be quoted on request.

The following delivery and returns terms are part of our main purchase terms and conditions.

3.1.5. Delivery of goods to you/Collection of the goods by you

3.1.5a We will deliver the goods you have ordered to the address you give us for delivery at the time you place your order.

3.1.7. Cooling Off Period (applicable to online orders only)

3.1.7a Under the Consumer Rights Act of 2015, you are entitled to cancel your contract, but only if you exercise this right no longer than 14 days after the day on which goods are received. This is the statutory cooling off period. After this period has expired there is no right to cancel. Item(s) cannot be returned or cancelled after the 14-day cooling off period unless the item is confirmed as defective.

3.1.7b. Under UK law, the statutory cooling off period has certain exclusions: i. Bespoke items. These are goods that have been ordered to the unique and exact specifications of a customer. Simply selecting a colour from a range of colours available or your product being made to order does not make your furniture bespoke under this clause. We would make it perfectly clear to you when ordering a bespoke item that it is such and that it is excluded from the Consumer Rights Act.

 

3.1.7c In order to exercise the right to cancel, you must inform us in writing via email or post including your order number as part of your correspondence.

 

We will email you to confirm we have received your cancellation. Your Cancellation is effective from the date you send us the email or post the letter to us.

3.1.7d If you decide to cancel after receipt of the item(s), it is your responsibility to return the goods to us at your own cost and in new condition. You are the owner of the furniture once it has been delivered to you. Failure to take reasonable care of the Goods may result in a claim against you. To minimise this risk, please ensure that you pack the Goods appropriately when you return them to us to prevent any damage during transportation. Alternatively, we do offer a collection service if you are unable to return your items. We charge a collection fee on a case by case quote based on product type, number of goods and location of collection - this may be up to 25% of each item returned to cover the cost of collecting the Goods, plus any claim for deterioration to condition.

This must be done within 14 days of notification of your decision to cancel the contract.

3.1.7e If you cancel the Contract we will:

3.1.7 i Refund the price you paid for the Goods. Note that we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by you handling them in a way which would not be permitted in one of our stores or if the returned Goods have not been looked after by you with reasonable care and are not in the condition that they were in when they were delivered to you, we reserve the right to deduct from your refund any loss of value to the goods as a result of your use or damage.

3.1.7 ii Refund any delivery costs you have paid. Note that we are permitted by law to make a maximum refund equal to the cost of the least expensive common and generally acceptable delivery method we offer . We do not cover supplementary delivery costs above this amount where you have used another type of delivery.

3.1.7 iii Make any refund in the same form of payment you originally used for the purchase of the Goods and within 30 days of the valid cancellation of contract. Refunds will be made to a credit or debit card or PayPal may take up to 7 (seven) working days depending on your bank. For further clarification on timings, please contact your card issuer.